THE CLIENT
About the Organization
A $50 billion global B2C app-based company.
THE CHALLENGE
The Problem
The company's tax and regulatory payments were heavily decentralized and distributed across various local operations. This fragmented approach lacked standardized procedures, clear accountability, and centralized governance, leading to inefficiencies and potential control risks.
OUR APPROACH
How We Solved It
Discovery & Identification
Conducted a comprehensive review across local operations to identify and catalogue over 250 distinct tax and regulatory fees.
Documentation & Standardization
Captured the fragmented local knowledge and standardized it by developing over 150 pages of detailed Desktop Procedures (DTPs) and enhanced process documentation.
Governance & Service Management
Designed and implemented a robust service management framework, defining clear escalation procedures, Service Level Agreements (SLAs), and a comprehensive RACI matrix.
Centralized Transition
Successfully migrated the newly documented and governed payment processes from local operations to a unified, central tax team.
Centralizing distributed regulatory processes through rigorous documentation and clear governance not only dramatically accelerates financial reporting and reconciliations, but also significantly strengthens operational controls.
Results
